Responsible Gaming at 520db — Your Safety Is Our Priority
Gaming should be enjoyable, not stressful. At 520db, we provide everything you need to play in a safe and controlled way — from deposit limits to self-exclusion.
21+ Age Requirement — Mandatory Rule
⚠️ Important: You must be 21 years of age or older to use any game, betting, or casino service at 520db. Opening an account or playing as a minor is strictly prohibited. We enforce this rule through identity verification.
If you suspect that someone is using another person's account, or that a minor is attempting to access this platform, please notify our support team immediately. Parents and guardians are encouraged to use parental control software on their devices.
For ages 21 and above only
Our Protection Tools
520db believes that ensuring responsible gaming is an ongoing process. The tools below help you stay in control of your own gaming habits.
Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once activated, the limit takes effect immediately, and any request to increase it will take time to review — this is for your own protection.
Time-Out Break
If you feel you need a break, activate a time-out for anywhere from 24 hours to 6 weeks. During this time your account will be completely inactive and no marketing messages will be sent.
Self-Exclusion
If you feel that gaming is becoming a problem, you can apply to exclude yourself from the platform for 6 months or permanently. Once self-exclusion is active, recovering your account is not straightforward — this is intentional.
Session Time Limit
Set a maximum duration for each gaming session in advance. When the time is up, the system will automatically log you out and suggest taking a break.
Gaming History and Reports
Log in to your account at any time to view your complete deposit, withdrawal, and gaming history. Ensuring transparency is part of our responsibility.
24/7 Support
If you ever feel you need help, our Bangla-speaking support team is available around the clock on live chat. Talk to us without judgment — we will listen.
Recognising the Signs of a Problem
It is not always easy to tell when gaming habits are becoming a problem. Ask yourself the questions below — if the answer to most of them is yes, it is worth seeking help.
- Are you spending more than your budget on gaming?
- Do you find yourself thinking about placing more bets to recover money you have lost?
- Are you prioritising gaming over your family or work?
- Are you unable to stop playing, or do you feel restless when you are not playing?
- Are you betting with borrowed or loaned money?
- Are you hiding your gaming activity from family or friends?
What to Do If You Have a Problem
First Step
If you notice any of the signs above in yourself, contact 520db's live chat right away. Our trained support team will help you activate a time-out or self-exclusion.
Seek Support from Family and Friends
Talk openly with the people close to you. Support from those around you is far more effective in overcoming a problem. You are not alone.
Suspend or Close Your Account Temporarily or Permanently
You can apply through our support to have your account temporarily suspended or fully closed at any time — no questions asked.
Responsible Gaming Guidelines
🎯 Plan Before You Play
- Set a fixed budget before each gaming session — and spend only that amount.
- Set a time limit in advance as well; use an alarm or timer.
- Never place bets during time you have set aside for family, friends, sleep, or meals.
- See gaming as a form of entertainment, not a source of income.
🧠 Mental Health and Gaming
- Do not use gaming as a way to escape depression, loneliness, or stress.
- Never play while under the influence of alcohol or substances — it impairs your judgement.
- There is no such thing as a guaranteed way to win back lost money — avoid that line of thinking.
- The outcome of every game is independent and random — no strategy works every time.
👨👩👧 Protecting Minors
- Never share your account password with anyone — especially children.
- Keep parental controls enabled on your mobile or computer.
- Never place bets in front of children or encourage their interest in gaming.
- If you believe a minor has used your account, notify support immediately.
💳 Financial Safety
- The minimum deposit is ৳500 — this applies to every payment method.
- Never use money set aside for living expenses, rent, or monthly bills for gaming.
- When transacting via bKash or Nagad, keep a record of every transaction.
- Avoid placing bets with credit or borrowed money.
Need Help? We Are Here.
Contact us for any questions about responsible gaming, to submit a self-exclusion request, or to activate a time-out.
24/7 Live Chat (in Bangla)
[email protected]
Available around the clock according to Bangladesh Standard Time (BST, UTC+6).
Responsible Gaming FAQ
Play safely and enjoy
Start playing responsibly at 520db. Browse our game categories or read the FAQ for any questions you may have.