Your Privacy Is Our Commitment

Welcome. This Privacy Policy ("Policy") applies between the 520db online platform ("520db", "we", "us") and its users ("you", "your"). When you use the 520db website, mobile platform, or any of its services, this Policy applies to the collection, storage, use, and disclosure of your personal information. We are committed to protecting your privacy and use advanced technical safeguards including SSL encryption.

Please read this Policy carefully. By using 520db's services, you are considered to have given your consent to the terms of this Privacy Policy.

1. Types of Information Collected

520db may collect your information in various ways. The types of information collected are described in detail below:

1.1 Information You Provide Directly

When you register an account on 520db, you are required to provide the following information:

• Full name and date of birth (for age verification — 21+ confirmation)
• Valid email address
• Mobile number
• Residential address in Bangladesh
• Preferred payment method details (bKash, Nagad, Rocket, bank transfer)
• National ID card or passport number (for identity verification)

1.2 Automatically Collected Information

When you use the 520db platform, the following information is collected automatically:

• IP address and unique device identifiers
• Browser type and operating system
• Login date, time, and session duration (per BST, UTC+6)
• Gaming activity and betting history
• Payment transaction records
• Information obtained from cookies and tracking technologies

1.3 Information Received from Third Parties

For identity verification and fraud prevention, we may also collect information from trusted third-party services, such as identity verification agencies and payment processors.

2. Purpose of Using Your Information

520db uses your information for the following legitimate purposes:

3. Cookie Policy

The 520db website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

3.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the basic functionality of the platform. They are essential for maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences and settings, such as language and gaming preferences.
• Analytical Cookies: Help us understand how users are using the platform and contribute to service improvement.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

4. Disclosure and Sharing of Information

520db does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

Necessary information may be shared with game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming), payment processors, and identity verification agencies. These partners operate under strict confidentiality agreements and may not use this information for their own purposes.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable laws.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. We will notify you in advance in such circumstances.

4.3 Security and Fraud Prevention

If required to protect 520db's security, prevent fraud, or protect the rights of other users, relevant information may be shared with the appropriate authorities.

5. Data Retention and Security

5.1 Retention Period

Your personal information is retained for as long as your account remains active. Even after account closure, certain information may be retained for a specified period for the purposes of legal obligations, dispute resolution, and contract enforcement.

5.2 Security Measures

520db applies industry-standard security measures to protect your information:

• All data transfers are secured with SSL (Secure Socket Layer) encryption
• Data stored on servers is kept in encrypted form
• Firewalls and access controls are used to prevent unauthorized access
• Regular security audits and vulnerability assessments are conducted
• Only authorized personnel can access your information

However, no service provider can guarantee that data transmission over the internet is completely secure. We ensure the highest level of technical protection, but absolute security cannot be guaranteed.

6. Your Rights

As a 520db user, you have the following rights over your own information:

6.1 Right to Access

You may request a copy of the information 520db holds about you at any time. This request can be made through our support team.

6.2 Right to Rectification

If your information is incomplete or incorrect, you may request that it be corrected or updated.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fulfilled where there are legal obligations or ongoing transactions.

6.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. To do so, contact our support team. Please note that important account-related notifications (security alerts, transaction confirmations) will continue to be sent.

6.5 Right to Close Your Account

You may request to close your 520db account at any time. Even after account closure, certain information may be retained for legal and regulatory reasons.

7. Privacy of Minors

520db operates exclusively for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. An age verification process is conducted at the time of registration. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you are aware that a minor is using our platform, please contact us.

8. Special Protection for Payment Information

Your payment information (bKash, Nagad, Rocket account details, or bank details) is handled with special care:

• Complete payment account details are not stored on our servers.
• Only partial reference information is retained after a transaction is completed.
• All financial transactions are processed through encrypted channels.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.

9. Third-Party Links

If the 520db platform contains links to third-party websites, 520db is not responsible for the privacy practices of those sites. We recommend reading the privacy policy of any other website before using it.

10. Changes to This Policy

520db reserves the right to amend this Privacy Policy at any time. If any significant changes are made, we will:

• Send a notification to your registered email address.
• Update the "Last Updated" date at the top of this page.
• Request active consent where applicable.

Continuing to use 520db services after any changes will be considered as your consent to the updated policy. We therefore recommend checking this page regularly.

11. Fair Play and Privacy

520db adheres to a fair play policy as a safe and reliable platform. Using your gaming information, we:

• Monitor responsible gaming and identify problematic gaming behavior.
• Determine eligibility for bonuses and rewards.
• Ensure the overall integrity of the platform.
• Prevent fraud and misuse of multiple accounts.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Applicable Law

This Privacy Policy is governed by applicable laws and regulations. Any dispute relating to data protection will first be sought to be resolved through negotiation. If unresolved, the applicable legal process will be followed.