❓ Frequently Asked Questions
520db FAQ — Answers to All Your Questions
From opening an account to bonuses, games, and safe gaming — everything in one place, explained simply.
Welcome to 520db. On this FAQ page we have provided detailed answers to the most frequently asked questions so you can play with peace of mind. The questions are divided into five sections: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer to your question here, our 24/7 live chat support is always by your side.
Account and Registration
Account Related
To open an account at 520db, you need an active mobile number and accurate personal details. During registration, create an account with your name, mobile number, and password. The entire process takes just a few minutes and you can start using the platform right away.
No, under 520db rules each person may hold only one account. Opening multiple accounts is a violation of platform policy and may result in all accounts being permanently closed. This rule is strictly enforced to ensure fair play and equal opportunity for all players.
To verify your account, you need to confirm the OTP code sent to your mobile number. Identity verification may be required before a withdrawal for security purposes. In that case, our support team will guide you step by step through live chat.
Click the "Forgot Password" option on the login page and enter your registered mobile number. A reset code will be sent to your number. Use the code to create a new password. Once done, you can log in to 520db again. If you have trouble, contact us directly via live chat.
Yes, 520db is fully mobile-friendly. The site works completely in the browser of any Android or iOS smartphone. Without downloading a separate app, you can open an account, make deposits, play games, and withdraw — all with ease.
Deposits and Withdrawals
Payment Related
Deposits via bKash are generally instant — in most cases your 520db account balance is updated within just a few seconds. In the event of a network delay, it may take a few minutes at most. The minimum deposit amount is ৳500.
Yes, at 520db you can deposit via Nagad, Rocket, and bank transfer in addition to bKash. The minimum deposit amount is ৳500 for all methods. Choose whichever method is most convenient for you.
A withdrawal from 520db generally takes between 30 minutes and 3 hours to process. The minimum withdrawal amount is ৳800. You can use bKash, Nagad, Rocket, or bank transfer for withdrawals.
520db itself does not charge any transaction fee. However, your payment service provider (such as bKash or Nagad) may charge a small fee according to their own policy. It is a good idea to check the terms of the relevant payment platform before a transaction.
Normally a withdrawal should be completed within 30 minutes to 3 hours. If it takes longer, contact our 24/7 live chat. If you provide your transaction ID and amount, our support team will resolve the issue quickly.
Games and Rules
Gaming Related
To bet on BPL or any cricket match, first log in to your 520db account and go to the Cricket section. Select your preferred match, browse the markets (match winner, toss, top scorer, over/under, etc.), set your amount, and confirm the bet. The rules and odds for each market are displayed before the match.
Yes, 520db's live casino section features live tables from leading providers including Evolution Gaming and Ezugi. You can enjoy Baccarat, Roulette, Blackjack, and other games in real time via video streaming with a real human dealer.
RTP, or Return to Player, is a theoretical average percentage — the number representing how much of total wagers a game returns over the long term. It does not guarantee the outcome of any specific session. Every spin or round is completely independent and controlled by a Random Number Generator (RNG).
Many popular PG Soft games are available at 520db, such as Fortune Tiger, Fortune Rabbit, Fortune Ox, Fortune Dragon, Mahjong Ways, Mahjong Ways 2, Wild Bandito, Lucky Neko, Ganesha Gold, Treasures of Aztec, and many more. You can see the full list by visiting the Slots section.
Aviator by Spribe is a crash game. As a plane begins to fly, the multiplier keeps rising — you must "Cash Out" before the plane crashes. If you cash out in time, your bet amount is multiplied by that multiplier. It is fast and exciting, but play with caution.
Yes, all games on 520db are made by reputable providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others). These games are tested by third-party auditors and use certified RNG. The platform is safe and trustworthy through fair play and SSL encryption.
Bonuses and Promotions
Offers Related
New members receive a 150% welcome bonus on their first deposit, up to ৳20,000. For example: deposit ৳1,000 and get ৳1,500 in bonus — total balance will be ৳2,500. Deposit ৳28,000 and get ৳20,000 in bonus — total balance will be ৳48,000.
A wagering requirement means you must place bets of a specified amount before you can withdraw bonus funds. For 520db's welcome bonus this is 15 times (15x). That means if you receive ৳1,500 in bonus, you must wager a total of ৳22,500 before withdrawing. Full rules and conditions can be found on the Terms and Conditions page.
By playing regularly you can advance through 5 VIP levels from Bronze to Diamond. The weekly cashback rate increases at each level: Bronze 0.2%, Silver 0.4%, Gold 0.6%, Platinum 0.8%, and Diamond up to 1.0% weekly cashback.
Cashback is added to your 520db account every week according to your VIP level. The cashback amount depends on your total wagers for that week and your VIP level. At Diamond level you can receive up to 1.0% weekly cashback.
Most bonuses can be used on all games on the platform including slots, live casino, and sports betting. However, some promotions may have wagering restrictions for specific sections. It is a good idea to read the terms and conditions of each offer separately.
Security and Responsible Gaming
Security Related
520db is for people aged 21 and over only. Your age is verified at the time of registration. Opening an account or playing games by anyone under age is strictly prohibited. Keep underage members of your family away from this platform.
Yes, 520db uses industry-standard SSL encryption to keep all your information secure. Financial transactions and personal data are processed through fully encrypted channels. Your information is never sold or shared with any third party.
Self-exclusion is a tool that allows you to voluntarily deactivate your account for a set period of time. It is an important part of responsible gaming. To self-exclude, contact us via live chat or at [email protected].
Responsible gaming means playing for entertainment only, not to try to recover lost money. Set time and budget limits for yourself and stick to them. If you feel you are losing control of your gaming, take a break right away and contact our support team. More detailed guidance is available on our responsible gaming page.
Yes, 520db's support team is available 7 days a week, 24 hours a day via live chat in Bangladesh Standard Time (BST, UTC+6). The support team is able to communicate in Bengali, so you can reach out in your native language for any issue.
Still have questions? Contact support
Our team is ready to serve you 7 days a week, 24 hours a day. Chat with us directly in Bengali via live chat — get an answer in moments.
Log In Now
For people aged 21 and over only. Play responsibly.